Privacy Policy

About this Privacy Policy

Vegas Nova Casino respects player privacy and aims to handle personal information responsibly. This policy explains the types of information that may be collected, the reasons it may be used, how it may be shared and the choices available to players. It applies to information collected through the website, account services, customer support and other interactions connected with the casino.

Personal information is information that identifies a person or could reasonably be linked with that person. The information handled will depend on how a player uses the website and which services are available. Some information is supplied directly by a player, while other information is collected automatically when the website, account or related services are used.

This policy should be read together with the website terms, responsible gambling information and any privacy notices shown during registration or when a particular service is used. The policy may be updated when the website, technology or applicable requirements change. The latest version published on the website will apply from the date it is made available.

Players should provide information that is accurate, complete and current. Providing incorrect or outdated information may affect account security, verification, customer support or the handling of transactions. Players should also avoid providing another person's identity details, payment information or account credentials.

Information we may collect

Account and contact details

When a player registers, signs in, contacts support or uses account features, Vegas Nova Casino may handle details such as name, date of birth, contact details, login information, account preferences and records of communications. This information helps create and administer an account, respond to questions, provide important notices and maintain accurate player records.

Identity and verification documents

The casino may request identity and verification information to help confirm a player's identity, age and account ownership. This may include information shown on an identity document, details used to complete verification and records of checks carried out for account security. Verification information may also be used for anti-fraud, risk management and other required checks.

The type of document or information requested may depend on the circumstances of an account or transaction. Players should only submit information through the relevant secure process and should contact support if they are unsure how to complete a verification request.

Payment and transaction records

When players deposit, withdraw or otherwise use account funds, the casino may handle payment-related information and transaction records. Depending on the payment method, this may include payment account details, transaction references, amounts, dates, status information and information supplied by payment service providers.

Payment information is used to process transactions, investigate payment issues, confirm account activity, identify unusual behaviour and maintain appropriate financial and account records. Payment details may be handled by specialist providers involved in processing a transaction, subject to their own terms and privacy information.

Device, usage and cookie data

When the website is accessed, technical and usage information may be collected automatically. This may include an internet protocol address, browser type, device type, operating system, language settings, approximate location information, pages viewed, access times, referring pages and information about how website features are used.

The casino may also collect information about website errors, performance, connection details and security events. This information helps maintain the website, understand how it is used, improve features, troubleshoot technical problems and identify activity that may threaten accounts or website security.

How information is used and shared

Personal information may be used for reasonable purposes connected with operating the casino, providing services, protecting players and meeting applicable requirements. These purposes may include:

• Creating, maintaining and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and account ownership.
• Carrying out verification, anti-fraud, security and risk checks.
• Providing customer support and responding to questions, complaints or requests.
• Sending service messages about accounts, transactions, security, changes or important notices.
• Understanding website use and improving content, performance, functionality and user experience.
• Monitoring activity to identify technical problems, misuse, suspicious behaviour or attempts to compromise the website.
• Keeping account, transaction, verification and security records accurate.
• Meeting applicable legal, official, financial, tax or other compliance requirements.

Information may be shared with service providers that help operate the website and related services. Depending on the service required, these providers may support hosting, technology, customer support, payment processing, identity verification, fraud prevention, security, analytics, communications or record management. Service providers should handle information only for the services they provide and apply appropriate confidentiality and security measures.

Information may also be disclosed when necessary to protect the casino, players, other people or the public; investigate suspected fraud or unlawful activity; enforce applicable terms; or respond to a lawful request, court process or official investigation. Information may be shared as part of a business change or transfer of services, subject to appropriate privacy and security requirements.

Some information may be processed or stored using service providers located in another country. Where this occurs, reasonable steps may be taken to support appropriate handling and protection of the information, taking account of the nature of the information and the service involved.

Information may be used to send marketing communications where permitted and where the player has provided consent or another valid basis applies. Players can withdraw consent to marketing at any time using the process described below. Withdrawing marketing consent does not stop necessary messages about account activity, transactions, security or important service changes.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep sessions working, support account functions, understand website usage, improve performance and help identify security or technical issues. Some cookies may be necessary for core website features, while others may support preferences, analytics or communications.

Players can manage or remove cookies through the settings in their web browser. Browser controls may allow cookies to be blocked, deleted or restricted. If certain cookies are disabled, some account features or parts of the website may not work as intended. Cookie settings may need to be reviewed again when a different browser or device is used.

Security measures

Reasonable technical, administrative and organisational measures may be used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, staff guidance and safeguards applied by relevant service providers.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should use a strong and private password, avoid sharing login details, sign out of shared devices and contact support promptly if they suspect that an account or device has been accessed without permission.

How long information is kept

Personal information is kept for as long as reasonably needed for the purposes described in this policy. This may include account administration, customer support, security, dispute handling, transaction processing, fraud prevention and business records. Some records must be kept for a period required by law even after an account is closed or a player asks for information to be deleted.

When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements. Closing an account does not necessarily result in the immediate removal of every record, particularly where retention is needed for legal, security, financial, fraud prevention or dispute-related reasons.

Your privacy choices and data rights

Players may have rights and choices regarding the personal information held about them. To exercise a data right or ask a privacy question, contact support@vegasnovacasino.best. A request should explain what is being requested and include enough information to help identify the relevant account. For security, additional steps may be taken to confirm the requester's identity before information is provided or changed.

Accessing your data

Players can ask for access to personal information held about them. Where appropriate, information may be provided in a useful format together with a general explanation of how it is used. Access may be limited where providing the information would affect another person's privacy, compromise security, reveal confidential information or conflict with a legal requirement.

Correcting your data

Players can ask for inaccurate, incomplete or outdated personal information to be corrected. Players should provide the correct details and explain what needs to change. Keeping account, contact and verification information accurate helps support account security and the proper handling of transactions.

Deleting your data

Players can ask for their personal information to be deleted where it is no longer needed or where deletion is otherwise available. A deletion request may not remove every record if information must be retained for a period required by law, to resolve a dispute, prevent fraud, protect security, complete a transaction or meet another valid obligation.

Withdrawing marketing consent

Players can withdraw consent to marketing communications by contacting support@vegasnovacasino.best or by using an available unsubscribe or preference option in a marketing message. Withdrawing consent does not prevent the casino from sending necessary service, security, account or transaction messages. Marketing preferences may take a reasonable time to apply across relevant systems.

Privacy requests and complaints

Privacy requests will be considered fairly and within a reasonable timeframe, subject to identity checks, technical limits and any applicable legal or security requirements. If a request cannot be completed in full, a general explanation may be provided where it is appropriate and lawful to do so. Questions about this policy or the handling of personal information can be directed to support@vegasnovacasino.best.